Last updated: October 2026
1. Who we are
The Hale Publishing ("we", "us", "our") provides writing, editing, design, publishing, audiobook and marketing services to authors. This policy applies to our website and to the services we provide.
2. Information we collect
- Information you give us: your name, email address, phone number, details about your book and any files or messages you send through our forms, by email or by phone.
- Project information: manuscripts, artwork, contracts and payment details needed to deliver services you have requested.
- Usage information: basic technical data such as browser type, pages visited and approximate location, collected through cookies and analytics tools.
3. How we use your information
- To respond to enquiries and provide quotes and consultations.
- To deliver, manage and improve the services you purchase.
- To send service updates and, where you have agreed, newsletters or marketing messages.
- To maintain the security of our website and comply with legal obligations.
4. Your manuscript and creative work
Your manuscript, artwork and ideas remain your property. We use them only to provide the services you request, never share them without your permission, and will sign a non-disclosure agreement on request.
5. Sharing information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business (for example, printers, distributors, payment processors and hosting providers), and only as needed to provide our services, or when required by law.
6. Text messages
If you agree to receive text messages from us, we will use your number only for communication about your enquiry or project. Message and data rates may apply. You can reply STOP at any time to opt out. Your mobile information will not be sold or shared with third parties for marketing.
7. Cookies
We use cookies to keep our website working, understand how visitors use it and improve your experience. You can control cookies through your browser settings.
8. Data security and retention
We use appropriate technical and organisational measures to protect your information, and we keep it only as long as needed for the purposes described in this policy or as required by law.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to withdraw consent to marketing. To make a request, contact us using the details below.
10. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its effective date.
12. Contact us
Questions about this policy? Email hello@thehalepublishing.com or visit our contact page.